Creovai Joins 8x8’s Elite SoldBy8 Tier, Delivering Measurable Results with Real‑Time Agent Guidance

8x8, Inc. (NASDAQ: EGHT), the industry's most integrated Platform for CX provider that combines Contact Center, Unified Communication, and Communications APIs, has promoted Creovai to the highly selective SoldBy8 tier within the 8x8 Technology Partner Ecosystem. This deeper partnership delivers an all‑in‑one, AI‑powered CX solution that combines Creovai’s real‑time agent guidance and conversation intelligence with 8x8 Contact Center. This approach empowers joint customers with accelerated agent productivity, personalized and predictive customer experiences, and operational intelligence for scalable CX outcomes. Creovai’s promotion to SoldBy8 also signals the strong growth it has achieved through 8x8’s Technology Partner Ecosystem, extending the company’s market reach.

The 8x8 Technology Partner Ecosystem program allows organizations to weave cutting-edge technologies directly into the 8x8 Platform for CX. At the SoldBy8 tier, joint customers benefit from a single contract, one invoice, and streamlined, centralized support.

Creovai and 8x8 joint customers will also benefit from:

• Faster, more accurate agent responses through real-time guidance during live interactions.
• Increased operational efficiency by automating repetitive tasks, reducing agent workload, and freeing up time for more valuable customer engagement.
• Smarter quality assurance with AI-powered call reviews and performance insights, significantly reducing the need for manual QA.
• Accelerated agent onboarding with in-the-moment coaching and support, helping new hires ramp up quickly and confidently.

"Advancing to the SoldBy8 tier is more than a milestone – it’s a response to what contact center leaders are telling us every day,” said Simon Black, Chief Operating Officer at Creovai. “Agents are under intense pressure to meet soaring customer expectations while navigating a maze of systems, data, and compliance rules. By embedding Creovai’s real‑time guidance and conversation intelligence directly into the 8x8 platform, we give organizations a single‑vendor, AI‑powered solution that turns every agent into a top performer from day one. The payoff for customers is clear: faster resolutions, higher CSAT scores, and insight they can act on immediately – without the procurement and integration headaches.”